Front Line Leadership Bootcamp
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Stage One — What the Front-Line Role Really Is
Caught Between Two Sets of Expectations
Preview
Leading People You Worked Beside
Getting Your Own Backing
3 lessons
Stage Two — Running the Day
The Start of the Shift
Handling the Day as It Changes
The End of the Shift
3 lessons
Stage Three — Standards and Accountability
Setting a Standard People Understand
Addressing It the First Time
When It Keeps Happening
3 lessons
Stage Four — Handling People Problems
Conflict Between Team Members
Attendance and Personal Circumstances
Motivation on the Front Line
3 lessons
Stage Five — Safety and Compliance
Safety Is the One That Cannot Slip
Incidents and Near Misses
Quality and Doing It Right
3 lessons
Stage Six — Improving the Work
Seeing What Can Be Better
Making a Change Stick
Developing the Next Supervisor
3 lessons
Stage Three — Standards and Accountability
Addressing It the First Time
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